ISO/IEC20000 Foundation (Exin–TÜV SÜD Certification)

Course Overview
The ISO/IEC20000 Foundation course, including optional exam, provides basic insight into the new world standard in IT Service Management "ISO/IEC 20000". Participants gain knowledge through interactive lectures during the 2-day program. In addition to the student courseware, students will receive the "Introduction to ISO/IEC20000" book plus the official standard ISO/IEC20000-1 (part 1, the specification) and ISO/IEC20000-2 (part 2, the code of practice). This ISO/IEC20000 Foundation course establishes a base for further specialization in ISO/IEC20000.

Objectives

• Recognize and understand the key concepts of ISO/IEC20000.
• Understand the working of the ISO/IEC20000 standard and the potential contribution to the IT organization.
• Gain insight into implementing ISO/IEC20000 and its challenges.
• Understand the basic auditing and certification process for ISO/IEC20000 compliance.
• Prepare for the optional exam ISO/IEC20000 Foundation (Exin–TÜV SÜD Certification)

Target Audience

The ISO/IEC20000 Foundation training is suitable for a broad audience:

• All members of IT Service providers (both internal and external) that have an interest or play a role in ISO/IEC20000 compliance, regardless of certification of the organization.
• Members of organizations that request their service provider to be ISO/IEC20000 certified.
• People who want to understand the quality principle in managing IT Services from the user perspective.
• For those who seek to obtain higher certifications in the ISO/IEC20000 scheme from Exin-TÜV SÜD.

Duration
The ISO/IEC20000 Foundation course, including optional exam, is a two day training.

Prerequisites
None.